Customer Service – Finland

29 Jan 2019

Reporting to: Head of Customer Service

Department: Customer Service

Contract Type: Full time

Location: Spain (Barcelona/Mallorca)
 

The Role:

We are looking for a customer-oriented, experienced and motivated Finnish Customer Service Representative to join our team. The role will involve inbound and outbound calling and you’ll be a part of a vibrant fast-growing team with an excellent culture.
 

Responsibilities:

• Managing a large volume of customer calls
• Staying friendly and helpful at all times.
• Selling products by using scripts and proven sales tactics.
• Resolving questions and service issues for customers via phone, email, live chat.
• Accurately documenting customer interactions.
• Determining opportunities for new sales.
• Selling products to established customers through up-selling and cross-selling.
• Resolving all inbound and outbound support requests per established guidelines.
• Identifying and acting as a company ambassador at all times.

 

Requirements

• Fluent in Finnish.
• Results driven.
• Focus on quality and attention to detail.
• Good time-management skills.
• Ability to multitask.
• Strong interpersonal and communication skills.
• Critical-thinker and problem-solver.
• Ability to work with minimal supervision.

 

Will be a plus

• Previous experience in a call centre or sales based role.